CURRENT JOB OPPORTUNITIES:
Front Office Administrator
About us:
Halifax Dance, a registered charity, is a vibrant, inclusive dance organization in Halifax, Nova Scotia, offering exceptional training and performance opportunities for all ages and abilities. Dedicated to inspiring creativity, passion, and personal growth, it fosters a love of dance within the community.
About the position:
We are seeking a motivated and organized Front Office Administrator to be the welcoming face and key point of contact for Halifax Dance. The FOA plays a critical role in ensuring a seamless experience for our customers, staff, and community members. You will oversee front desk operations, manage customer inquiries, and support the administrative, artistic, and marketing teams. This position reports directly to the Executive Director and works collaboratively with other directors to deliver exceptional service.
Responsibilities:
Customer Relations and Service
Deliver fast, courteous, and professional service in person, by phone, or email.
Foster a welcoming, friendly atmosphere for customers, staff, and visitors.
Guide customers in selecting the right classes and programs.
Address inquiries, concerns, and complaints, ensuring timely and satisfactory resolutions.
Record incidents, maintain safety protocols, and monitor studio security.
Information & Database Management
Maintain accurate and up-to-date class registrations, pricing, and contact details in the database.
Ensure account information aligns with the accounting system and protect confidentiality.
Book all studio rentals and manage the online booking system including Company in Residence bookings and usage.
Prepare and reconcile daily sales summaries and weekly bank deposits.
Manage payment plans, merchandise inventory, and monthly account collections.
Personnel Supervision
Train, supervise, and schedule part-time front office staff.
Ensure team members are equipped to respond effectively to customer inquiries.
Office/Facility Administration Support
Oversee office supplies and equipment.
Manage birthday party bookings, including scheduling and staffing.
Assist with key events, including fundraisers and performances.
Other Information:
This position is approximately 20-30 hours weekly requiring availability on weekday evenings and Saturdays. Salary $17-19/hour based on experience.
Perks of the position:
4 weeks vacation (2 in December, 2 flexible)
Complimentary dance classes for employee and immediate family
Monthly parking pass in the building
About you:
Education High school diploma required (Business Administration diploma preferred).
Experience Proven customer service experience is essential.
Skills You are self-motivated, detail-oriented, and capable of multitasking. Strong written and verbal communication skills are a must, along with proficiency in Microsoft Office and Google Suite. Familiarity with database management is an asset.
To Apply:
To apply, please send your cover letter and resume to Amy Wttewaall at amy@hfxdance.ca by January 31. We thank all applicants for their interest; however, only those selected for an interview will be contacted. References will be required.